If you have questions on anything regarding MuseCon membership, please read below to see if it's already been answered. If it hasn't, please send your question to
registration@musecon.com.
Please note that due to a quirk of our credit card processing agreement, they want us to provide a non PO Box address to write to, and a real phone number to call if you have any questions or issues with a credit card payment. Please use this address only for such communication:
MuseCon
22010 W. Washington St.
Grayslake, IL 60030
847-548-0298
It won't get a hold of us any more effectively than our PO Box or
email addresses, but our credit card processors want us to provide these means of contact for your benefit. Just note that email is often the faster way to reach us, as more than one person receives email sent to
registration@musecon.com.
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Q
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What if I brought a membership, but can't use it (schedule conflict, etc) or didn't use it (missed the convention for whatever reason)?
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A
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Once you purchase a membership, it's yours. There are no refunds. However, you can certainly transfer your membership to another person.
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Q
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How do I transfer a membership?
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We just need a note from you. Your name, and the new name. We will, of course, verify the identity of the person presenting the note before transferring the membership.
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What if I don't want to be a family? I just want to buy another adult membership.
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A
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After purchasing a Primary Adult Membership, select another Primary Adult Membership.
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Q
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I've forgotten my password, but when I reset it, I do not see the email. What's the best way to proceed?
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Send an email registration@musecon.com. What can happen is some email providers think the password reset email is a phishing attempt, and block it entirely so it doesn't appear in your spam folder. Or, they delay the mail for several hours. This also affects confirmation emails.
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Q
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I've not received my email confirmation my membership or classes. How do I know I'm registered or signed up?
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If you log into your account and it shows the items were purchased, then you're good. If it's listed as purchased, it shows up in our reports. No worries.
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Q
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There's no way I'm going to remember my account information. Can I just purchase without an account?
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A
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You do need to set up an account. We have no problem if you use it once, and then create a new one next year.
Alternatively, you can send your registration information via US Mail to:
MuseCon
22010 W. Washington St.
Grayslake, IL 60030
Include a check for the appropriate amount, who the membership if for (if omitted, we'll assume the writer of the check), and a badge name.
Or if you prefer another means of registering, several members of the MuseCon registration staff do attend other conventions throughout the year such as Capricon, WindyCon, Wiscon, and some Maker events. If you see the name MuseCon or 2DKits, we can always take you membership in person.
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Q
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I really do not want to give my phone number, address, or email. Can I omit these?
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A
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Yes and no. If you pay by credit card, the address must initially match, otherwise we get a warning from the credit card company that we should should do additional verification. However, nothing prevents you from immediately changing the address and phone number after submitting payment. If you set your email to a non-existent address, we'll see a bounce of the confirmation email, but the payment will be otherwise processed correctly. Although we never provide information to third parties, we completely understand if you wish to take extra steps to protect your privacy. We do not mind at all!
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